Interlibrary Loan

Where do I pick up my request? 

• Articles are delivered directly to your Fisher email. If you are in an on-campus program, you will receive an email when your physical book or DVD is ready at the Checkout Desk. Don't forget your Fisher ID! Beginning in January 2024, our Checkout Desk will be located in Kearney 050.
   
• If you are in a online, hybrid, or extension site student, items will be mailed to you. Please visit our online, hybrid, and extension site page on this guide for more information.

How do I know when my request is available? 

• You will receive an email at your Fisher email when your request is available. If your item is taking longer than normal to obtain, we will keep you updated on the status of your request. 

My password won't work! Who do I contact? 

• Visit OIT's Password information Page to reset your password. You use your email username and password to login to ILL, so you should use those credentials to troubleshoot with OIT. If you are still having trouble, contact our Systems Department at 585-385-8382 or email librarysystems@sjf.edu.

How do I check the status of my request? 

• Log into your ILL account

Damaged Items

If an item borrowed through ILL is damaged and the lending library (Lavery Library or another institution) determines that a damage fee or replacement charge is necessary, the damage/replacement fee will be passed on to the patron’s Fisher account. Bills over $10 will result in a hold on the student’s account, which prohibits the student from registering and receiving grades, and must be paid in full in order to be removed. 

Very Overdue and Lost Items

If an item is lost or kept so far past the due date that the lending library assumes it is lost, the student is responsible for the replacement charge as determined by the lending library. Bills over $10 will result in a hold on the student’s Fisher account, which prohibits the student from registering and receiving grades. These bills must paid in full in order for the hold to be removed. Students may also be blocked from further Interlibrary Loan use until the bill has been paid. 

Renewing Materials

To renew your materials, please send an email to ill@sjf.edu with the Title and Author of each item you need renewed. ILL Staff will process the renewal of your request for you and respond within 1 business day. All renewal requests must be approved by the library that sent us the book. If the lending library denies the renewal, you will be notified via email and asked to return the book to St. John Fisher University. 

Request History 

To safeguard your privacy, your ILL requests are deleted from our system after five (5) years.