On average, articles will be delivered to your Fisher email within 24-48 hours. Books that Fisher owns will be delivered to your address in 3-4 business days. Books that Fisher does not own should arrive within 5-7 business days. You will receive a message in your Fisher email when the book is on its way.
Returns are easy! Items will be shipped to you in a box or padded mailer. A pre-paid return shipping label will be sent to you via email.
Need a new pre-paid return label? Send us an email at firstname.lastname@example.org and we can email you a new one to print and attach!
If you lose your label, please send an email to email@example.com. We can email you a new label to print and attach to the package.
If an item borrowed through ILL is damaged and the lending library (Lavery Library or another institution) determines that a damage fee or replacement charge is necessary, the damage/replacement fee will be passed on to the patron’s Fisher account. Bills over $10 will result in a hold on the student’s account, which prohibits the student from registering and receiving grades, and must be paid in full in order to be removed.
If an item is lost or kept so far past the due date that the lending library assumes it is lost, the student is responsible for the replacement charge as determined by the lending library. Bills over $10 will result in a hold on the student’s Fisher account, which prohibits the student from registering and receiving grades. These bills must paid in full in order for the hold to be removed. Students may also be blocked from further Interlibrary Loan use until the bill has been paid.
To renew your materials, please send an email to firstname.lastname@example.org with the Title and Author of each item you need renewed. ILL Staff will process the renewal of your request for you and respond within 1 business day. All renewal requests must be approved by the library that sent us the book. If the lending library denies the renewal, you will be notified via email and asked to return the book to St. John Fisher University.
To safeguard your privacy, your ILL requests are deleted from our system after five (5) years.